In our first Customer feedback survey  100% rated ThinkingWISP’s services as very good or excellent overall and 100% very good or excellent for support services. All respondents also said they would recommend the service to a friend.

“When we started ThinkingWISP we knew high quality broadband was about more than just speed; reliability, customer service and technical support were all equally as important. That’s why we are really happy with the feedback we’ve had.” Said Jon Clemo, Chief Executive of Norfolk RCC, one of the organisations behind ThinkingWISP.

ThinkingWISP is a next generation Wireless Internet Service Provider or WISP which offers a fast way to connect to the internet without the speed, cost or service restrictions of traditional solutions. As it’s a wireless system you can benefit even if your current internet speed is very slow because of where you live. In addition, you do not need a BT line so there is the opportunity to save money.

ThinkingWISP has been created by a partnership of Norfolk based organisations. Norfolk RCC, AF Affinity and InTouch Systems have come together to provide communities in Norfolk with fast, reliable broadband connections.

“Even more important than the quality feedback is the benefit ThinkingWISP is making to peoples’ lives whether individuals, businesses or families.” said Jon Clemo

Some of the comments from our customers:

“Convenient, time saving, keeps blood pressure down”

“The improved download speed speeds up access to information on the web for my children doing homework”

“Ease of use with no frustrations”

“[we can now] look at videos, order on the net without having to worry whether the payment went through or not due to line dropping”

“Uploading websites doesn’t take all morning any more. We can watch YouTube / iPlayer without waiting all day for it to load.”

“[we can now] access online submissions of data and regulatory requirements”

How can we do this?

“by controlling all aspects of the infrastructure for ThinkingWISP we can ensure we deliver a product we can be proud of and that provides a real benefit to local businesses and people.” said Steve Temple at InTouch Systems

“For rural businesses internet speed and reliability are extremely important.  With the vital role of the internet today, it is hard to run a business if you don’t know whether or not you will be able to go online.  ThinkingWISP’s quality gives you reassurance, allowing you to focus on the core business of your enterprise,” said Clarke Willis, Director, AF Affinity

“Our focus going forward is on growing the service whilst maintaining this high level of quality.” said Jon Clemo

Do you get this from your provider? Sign up to ThinkingWISP today